DoITT - For Residents - Submit a Payphone Complaint

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For Residents: Submit a Payphone Complaint

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* indicates a required field

* First Name:
* Last Name:
Address:
Apartment Number:
City:

State:

ZIP Code:
* Phone Number:
Email:
* Please check one or more of the following problems that you experienced:
Coin returned
Could not make call
Damaged phone or installation
Dirty phone or excessive graffiti
Missing phone or installation
No/incorrect change returned
No dial tone
Other
Other:
* Description of Problem:

* Where is the phone located?

* Block Location:
Street corner
Mid-block
* Sidewalk Location:
Curbside (located beyond 6 feet of the building)
Building line (located within 6 feet of the building)
* Description of phone location including intersection and street address:
Company Name:

Video and Picture Upload
You can upload up to three (3) files.
You can upload a total of three files, but the total size of all files uploaded can not exceed 3 MB.

Videos must be in .mov, .mpg, .mp4, .avi, .wmv, .3gp, .3g2, .3gpp2, or .rm format.
Pictures must be in .jpg, .png, .gif, .bmp, or .tif format.
Audio files must be in .mp3, .mp2, .wav, .wma, .aac, or .ra format.

Before uploading, make sure that all the videos and pictures you are sending are appropriate and relevant to the service request to which they are to be attached.
Get help using the Video/Picture Upload tool

By uploading images to 311 you agree that the City may use the images for whatever purposes it sees fit. The City cannot guarantee that images will be reviewed or relied upon by its investigators. However, there are several things you can do to improve the usefulness of your image submission:

Submit images with high resolution
Make sure images are not blurry, and that the images clearly indicate the thing complained about
Make sure that you upload images that correspond to your complaint. The City cannot return or delete images that you did not intend to submit, even if those images are personal in nature. Individuals who submit offensive or harassing images not related to City business may be liable for violations of law.

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